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CUSTOMER SUPPORT

Tel 0808 164 0908
Voicemail Only
Answered within 24 hours on weekdays
How Much Is Shipping?
If you are a member of Luxplus you will always get cheap and fast shipping at the price of only 1.99 GBP. The shipping cost for Non Members is 4.95 GBP.
What Is BonusCash?
You earn BonusCash for each subsequent purchase on Luxplus.co.uk. The amount of BonusCash depends on which products you buy. Once you have earned BonusCash, it is automatically deducted from your next order. For example, if you have earned 5 BonusCash, you will get a discount of £5 off your next order. If you want to see how much BonusCash you have earned at any given time, simply log onto your account.
How Can Products Be So Cheap?
We buy all our products directly from European suppliers and add them to our own stocks. In doing so, we cut out costly middlemen who often add extra expenses to product prices. Our experienced purchasing department makes unique agreements with some of the biggest distributors in the EU. Their negotiation skills and bulk purchases allow us to press product prices as low as possible.
When Will Sold Out Products Arrive In Stock Again?
Sold out products constantly return to our stocks. In order to ensure that our members get the best prices on the market, we only re-purchase sold out products if we can guarantee that we can sell them at the same low price as they were sold for previously. Therefore, in some cases, weeks or months may pass before certain products return to stock. Type your email address under sold out products and receive notification as soon as they are in stock again. See which products are soon in stock here:
https://www.luxplus.co.uk/ordered
How Do I Return A Product?
If you wish to return a product, simply send it to the following address:

Luxplus
5, Station Court
Station Road
NR9 3AY Hethersett

Be sure to state your name, mail and order number in your correspondence with Luxplus. We will deal with your queries as soon as we receive your package. Read more about returning products at the bottom of the page under “Terms and Conditions."
How Does A Luxplus Membership Work?
Luxplus is a unique, members concept. Membership entitles you to savings of up to 80% on thousands of products ranging from exclusive brands to well-known everyday items. You save an average of £30 or more on each order and rapidly earn back your monthly membership fee through significant savings.

When choosing Member Price, you automatically create a membership with your first order. The first month is free. Subsequent months cost £8.99 per month and your membership is automatically renewed on a monthly basis.

You can revoke your membership at any time by logging in at the top right corner of the Luxplus.co.uk website. Once logged in, you can also check the status of your membership, see how much BonusCash you have earned and find details about all your orders.
Are Luxplus Products Genuine?
We buy our products from some of the largest and most established suppliers throughout the EU. We also carry out quality control checks to ensure that products are up to standard before they are sent out to customers. We can guarantee with 100% certainty that all the products that you purchase from us are genuine. If a product fails to live up to your expectations, a 30 day return policy is offered, without exception, on all items.
Where Is My Order?
You will receive an automatic email from Hermes when your order has been dispatched. If you entered your phone number when making your purchase, an SMS will also be sent. Use this mail to see your track and trace number and check the status of your order here: https://www.trackyourparcel.eu/index.php
Note that it may take up to 24 hours for Hermes to register your order from Luxplus.co.uk.
How Do I Log Into Luxplus? Forgotten Your Password?
Luxplus members can log in at the top-right corner of our website. Insert your email address and the password you created when making your first purchase. If you are a member, it is important that you log in before shopping at Luxplus. If you have forgotten your password, click on the “forgot your password” tab to receive a link that will help you make a new code. If you are not a member, a membership is created automatically upon completion of your purchase.
I Have Problems Completing My Order
We sincerely apologise for any problems experienced whilst completing your order. If you are already a Luxplus member, log in at the top-right corner of our website when commencing your shopping. Failure to do so will result in our computer system writing that your email address has already been used. If you experience problems while shopping on mobile phones, tablets and other devices with internet access, try shifting to a computer for higher resolution browsing. If this doesn’t help, you are welcome to contact us via our customer care contact details shown higher up on this page.
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