Purchase Terms and Conditions for Luxplus (Luxplus ApS)

How to purchase

When you place an order with Luxplus, you enter into a purchase agreement with Luxplus ApS, Teglværksgade 37, 1, 2100 Copenhagen Ø, Denmark.

When shopping at Luxplus you can choose between two different prices: Member Price and Normal Price. If you choose to buy at Member Price, you will automatically add a membership to your shopping cart. If you already have a membership, simply log into your account before shopping on luxplus.co.uk. If you are a new member, you will be offered a free intro period. If you have previously been a member of Luxplus, you will be added a monthly membership at the price of £8.99 with your order and reactivate your membership.

If you do not want to be a member, you can choose to buy your items at Normal Prices. In that case, you will not be added a membership in the payment process.

Order cancellations

If you have completed a purchase and wish to cancel your order, it is necessary for you to do so through your profile. Please click on "My Orders" select the information button located to the right of the order you wish to cancel, and then click on "Cancel Order." Please be advised that cancellation is only possible if our warehouse has not yet commenced processing the order.

In the event that you place a new order before the previous one has been processed, it will not be possible to cancel one of the orders as they will have been merged into a single order.

Note! It is not possible to cancel your order by sending us an e-mail as we cannot process the inquiry before the order has been packed.

Payment

All payments are completed via Altapay, Klarna, PayPal as payment gateways. On luxplus.co.uk, you can pay using VISA, VISA Debit, VISA Electron, MasterCard or Maestro. All payments and card charges are factored into product pricing and regulated therein by Luxplus ApS. Payment can only be made using a credit card. Payment is deducted from your account upon order dispatch from luxplus.co.uk or upon commencement of your membership. You will not be deducted for an amount in excess of that which approved upon completion of your purchase.

All prices are shown inclusive of VAT and are current market prices. When you shop on luxplus.co.uk, all agreements are made in English.

Returning products

When you shop at Luxplus, you have 14-day right of cancellation, during which you can notify us that you regret the purchase and thus return the item to us. To exercise your right of cancellation, you must notify us in an unequivocal statement within 14 days of receipt of the goods.

The right of cancellation runs from the day after you have received the goods. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the next business day.

The following types of goods are excluded from the right of cancellation:

• Delivery of goods that are likely to deteriorate or become obsolete quickly

• Foodstuffs

• Over-the-counter medicines

When you return one or more items, the items you return must be undamaged and in unopened packaging/seal. We will assess the case and send return instructions via email if the return is approved.

• You break the seal on goods that are not suitable for return for health protection or hygiene reasons. For example, health food products, cosmetics, perfumes, skincare products, etc.

• The term "seal" also includes special packaging that protects the goods and serves as a guarantee that the goods have not been opened

• You break the seal on electrical items

The inquiry must include:

•Order number

•At least two pictures showing that the seal is not broken

You are responsible for proper packaging and bear the risk until we receive the item. Keep the receipt and tracking number. The purchase amount will be refunded when we have received the tracking information. Shipping costs are not refunded.

Please note that we do not offer any form of "satisfaction guarantee". For example, if you do not like the scent, feeling or taste of the product, have had an allergic reaction to ingredients that are clearly listed on the product or product page, or in situations where there is nothing wrong with the product, you cannot claim it as a defect

If a parcel is returned due to refusal of receipt or failure to pick it up in the parcel shop, it is your responsibility to contact us, as we are not automatically informed of this.

In these cases, we charge a return fee of GBP 2,95, which is deducted from the amount to be refunded.

If the value of the package is less than the return fee, no refund will be issued.

Return policy

Luxplus offers a cancellation policy 14 days. This period is valid from the day you receive delivery of your purchased goods.

It is not possible for you to cancel your order by refusing to accept delivery, unless you have given a clear articulation of your decision to cancel via our contact form .

In the case of contracts for the supply of sealed goods which are not suitable for returns due to health protection or hygiene reasons, the right to cancel ceases if the goods become unsealed after delivery.

Refund of purchase

The refund of your return will be processed once we have confirmed this to you directly. The amount will always be transferred to the same payment method that you paid with at the time of purchase. For example, if you paid with a debit card, the amount will be reversed to the payment card you used at the time of purchase.

Disclaimer

The prices on Luxplus.co.uk are daily prices, and we reserve the right to change prices and information on the site at any time without notice. Both factual and price information is provided subject to proofreading errors, incorrectly stated description and technical specifications. We endeavor to provide as accurate information as possible on Luxplus.co.uk, but in the event of problems, we do not accept responsibility for any errors, costs or losses caused by incorrect information on the page or by incorrect use.

All our products are ordered directly from the largest suppliers with a guarantee for authenticity in the EU. Because of this, the appearance of some products may vary, have a different language or differ in color.

Your right to complain

Luxplus ApS offers the standard legal complaints procedure, applicable for 24 months after delivery. This means that you can get your product repaired, exchanged, get your money back or receive a price reduction, depending on the situation in question. Your complaint must be valid, meaning that any faults cannot be the result of incorrect use of the product or destructive behavior. Note that for products with a limited lifespan, your right to complain is limited accordingly.

How quickly should I file a complaint?

Contact us as soon as you notice a mistake or missing parts on and for a product that has been purchased on luxplus.co.uk. This should happen as soon as possible or within a reasonable time period from the moment you notice that there is something wrong with your product. File your complaint via our contact form, after which we will address the issue in question. Complaints are considered timely if they are filed within 14 days after products have been delivered.

Complaints

Luxplus ApS offers the standard legal complaints procedure, applicable for 24 months after delivery. This means that you can get your product repaired, exchanged, get your money back or receive a price reduction, depending on the situation in question. Your complaint must be valid, meaning that any faults cannot be the result of incorrect use of the product or destructive behaviour. Note that for products with a limited lifespan, your right to complain is limited accordingly.

If you are not satisfied with your membership or purchase, you are welcome to contact us via our contact form. If no solution to your problem can be found, you may also file a complaint with:

The Trading Standards Citizens Advice Consumer Helpline Telephone: 03454 04 05 06 or 18001 03454 04 05 06

If you live in Northern Ireland, contact Consumerline via 0300 123 6262 Company information