Members only:
  • Save on everything
  • Always cheap shipping
  • Extra savings with BonusCash
Members only:
Save on everything
Always cheap shipping
Extra savings with BonusCash

Purchase Terms and Conditions for Luxplus (Luxplus ApS)

How to purchase 

When shopping at Luxplus you can choose between two different prices: Member Price and Normal Price. If you choose to buy at Member Price, you will automatically add a membership to your shopping cart. If you already have a membership, simply log into your account before shopping on If you are a new member, you will be offered a free intro period. If you have previously been a member of Luxplus, you will be added a monthly membership at the price of £8.99 with your order and reactivate your membership. 

If you do not want to be a member, you can choose to buy your items at Normal Prices. In that case, you will not be added a membership in the payment process.  

You are not allowed to sell products bought at Luxplus to a third-party. If this is suspected your membership may be cancelled. 

Order cancellations 

If you have made an order and wish to cancel it, log onto with your email and password. Then, click on “My Orders," in the menu tab located at top right corner of the page. Click on the info button to the right of the order that you wish to cancel and then on “Cancel Order.” It is only possible to cancel an order if our warehouse has not yet begun processing it. 


All payments are completed via Altapay, Klarna or Bambora as payment gateways or PayPal. On, you can pay using VISA, VISA Debit, VISA Electron, MasterCard or Maestro. All payments and card charges are factored into product pricing and regulated therein by Luxplus ApS. Payment can only be made using a credit card. Payment is deducted from your account upon order dispatch from or upon commencement of your membership. You will not be deducted for an amount in excess of that which approved upon completion of your purchase. 

All prices are shown inclusive of VAT and are current market prices. When you shop on, all agreements are made in English. 


Orders made on are delivered by Royal Mail. For members of Luxplus the shipping price starts at 2,95 GBP. For Non-Members delivery costs starts at 7,95 GBP. Please note that only delivers to the United Kingdom mainland as well as Northern Ireland. Luxplus ApS is responsible for purchased products until they have been delivered. 

Cancellation policies and return of products 

Luxplus offers a cancellation policy of 90 days (the standard, legally endorsed policy is 14 days). This period is valid from the day you receive delivery of your purchased goods. 

If you wish to return one or more purchased products let us know via email at [email protected] (we reply within 24 hours on weekdays.)  

It is not possible for you to cancel your order by refusing to accept delivery, unless you have given a clear articulation of your decision to cancel via email on [email protected]

In the case of contracts for the supply of sealed goods which are not suitable for returns due to health protection or hygiene reasons, the right to cancel ceases if the goods become unsealed after delivery. 

Returning products 

If you wish to return your order, please do so without undue delay (90 days at the latest after notifying us of your decision to return your purchase). You are required to cover any expenses related to returned products. It is your responsibility to make sure that any products that are to be returned are securely packed. 

If you wish to cancel your purchase, send your product (s) to: 

5, Station Court
Station Road
NR9 3AY Hethersett
United Kingdom 

In order to expedite the return process, please include a copy of your order confirmation in addition to the product(s) that you are returning. If you no longer have your order confirmation, you may also include the email address used when placing the order or the order number itself. 

Refund of purchase 

When we receive the returned goods, we check the status of the goods and based on that we refund all payments received. Refunds are issued in the same format as the original payment method. Delivery expenses are only approved in case of complaints (damaged goods) and only when the complaint is merited and approved. 

Please note: Any depreciation in value related to product use that is improper or different from its intended use and function is paid for by the customer. However, if you damage the product through misuse or carelessness and seek reimbursement, you may end up receiving only a small part or none of the purchase price back if you return it, depending on the commercial value of the product(s) in question and the nature of the given incident. 

In the case of beauty products, fragrances and cosmetics, the original packaging can play a significant part in determining the value of the product(s) in question. We therefore encourage you to send items in an undamaged condition. 

Your right to complain

Luxplus ApS offers the standard legal complaints procedure, applicable for 24 months after delivery. This means that you can get your product repaired, exchanged, get your money back or receive a price reduction, depending on the situation in question. Your complaint must be valid, meaning that any faults cannot be the result of incorrect use of the product or destructive behaviour. Note that for products with a limited lifespan, your right to complain is limited accordingly. 


The prices on are daily prices, and we reserve the right to change prices and information on the site at any time without notice. Both factual and price information is provided subject to proofreading errors, incorrectly stated description and technical specifications. We endeavor to provide as accurate information as possible on, but in the event of problems, we do not accept responsibility for any errors, costs or losses caused by incorrect information on the page or by incorrect use. All our products are ordered directly from the largest suppliers with a guarantee for authenticity in the EU. Because of this, the appearance of some products may vary, have a different language or differ in color.

We reserve the right for deviations in the total price due to rounding of the individual prices.

How quickly should I file a complaint? 

Contact us as soon as you notice a mistake or missing parts on and for a product that has been purchased on This should happen as soon as possible or within a reasonable time period from the moment you notice that there is something wrong with your product. File your complaint via [email protected], after which we will address the issue in question. Complaints are considered timely if they are filed within two months after product faults have been detected. 


If you are not satisfied with your membership or purchase, you are welcome to contact us via email at [email protected]. If no solution to your problem can be found, you may also file a complaint with: 

The Trading Standards Citizens Advice Consumer Helpline 

Telephone: 03454 04 05 06 or 18001 03454 04 05 06 

If you live in Northern Ireland, contact Consumerline via 0300 123 6262 

Company information 
Luxplus ApS 
VAT DK 25090705 
Teglvaerksgade 37, 1 
2100 Copenhagen 
Year of Establishment: 2013 

Updated September 20th 2023 

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