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Purchase and Membership Terms and Conditions For Luxplus.co.uk (Luxplus WE ApS)

MEMBERSHIP

Luxplus.co.uk is a members club that provides large discounts on well-known perfume and cosmetic brands. To become a member, you must be over 18 years of age, which you are required to confirm when you register and make your first purchase. Luxplus.co.uk is only for private customers. Membership costs £8.99 per month. Your subscription is deducted every month, until you no longer wish to be a member. You can terminate your membership at anytime by logging into luxplus.co.uk via the lock symbol located in the top right-hand corner of the homepage and afterwards, selecting “My Membership” from the menu tab. You may also cancel your membership in writing by sending an email to [email protected] can also make a purchase at luxplus.co.uk without creating a membership. By choosing Normal prices you will not create a membership when buying. We recommend that you take advantage of the extra reduced membership prices and use your free 30 day trial period to test how the membership works for you. You can terminate your membership at any time if it does not meet your expectations.

HOW TO PURCHASE

When shopping at luxplus.co.uk you can choose between two purchase methods. If you wish to become a member and gain access to the many discounts and special offers, please choose the Member Price when you add a product to your basket. If you choose to buy at Member Price, you will automatically add a membership to your shopping cart. If you already have a membership, simply log into your account before shopping on luxplus.co.uk. If you are a new member, you will be offered a free intro period. However, if you have been a member within the last 6 months, you will get a monthly membership at the normal price of £8.99. If you do not want to be a member, you can choose to buy your items at Normal Prices. In that case, you will not be added a membership in the payment process. We recommend that you use your free trial period and thereby get the additional discounts on your first order. Remember that you can unsubscribe from your membership whenever you wish. Once your order has been completed, you will receive an order confirmation via email. You will receive another email once we have dispatched your order. If you would like to receive a physical copy of your order confirmation, please send an email to [email protected]

ORDERS

On luxplus.co.uk, it is only possible to order products via our website. If you have queries relating to products that are not listed on the website, please drop us a line at [email protected]

ORDER CANCELLATIONS

If you have made an order and wish to cancel it, log onto luxplus.co.uk with your email and password. Then, click on “My Orders," in the menu tab located at top right corner of the page. Click on the info button to the right of the order that you wish to cancel and then on “Cancel Order.” It is only possible to cancel an order if our warehouse has not yet begun processing it.

ABOUT PRICES ON LUXPLUS.CO.UK

At luxplus.co.uk you will find two types of prices under each product: Member Price and Normal Price. Member Prices are only available to members. As a member you can save up to 80% on more than 600 brands. In order to avoid any resale, it is only possible to buy up to 6 pieces of the same item at the Member Price in one order. Normal Prices are for those customers who do not want membership. The Normal Price does not provide the same member discount, but will often still be low compared to other stores and webshops.

BONUSCASH

You earn BonusCash with each subsequent order that you place on luxplus.co.uk. The amount of BonusCash you earn depends on which products you buy. You can see how much BonusCash you have earned at any time when you are logged into your account. Your BonusCash will automatically be applied towards your next order at a 1:1 ratio. For example, 9 BonusCash will give you a discount of £9.

Only members will receive BonusCash. Earned BonusCash cannot be exchanged for cash or transferred to other members. BonusCash does not expire, so long as your membership remains valid. In the event that you cancel your membership, your BonusCash will expire after 30 days. Please note that your BonusCash will not expire should you choose to reactivate your membership within those 30 days.

PAYMENT

All payments are completed via ePay with Bambora as card acquirers. On luxplus.co.uk, you can pay using VISA, VISA Debit, VISA Electron, MasterCard or Maestro. All payments and card charges are factored into product pricing and regulated therein by Luxplus WE ApS. Payment can only be made using a credit card. Payment is deducted from your account upon order dispatch from luxplus.co.uk or upon commencement of your membership. You will not be deducted for an amount in excess of that which approved upon completion of your purchase.

All prices are shown inclusive of VAT and are current market prices. When you shop on luxplus.co.uk, all agreements are made in English.

PAYPAL

As a member of Luxplus, you can also choose PayPal as a payment method. In this case you will be redirected automatically to PayPal at the end of the checkout process. There you can login with your usual PayPal login data and thereafter confirm the payment. The balance is debited via credit card, direct debit or PayPal credit, depending on which of the means of payment you have deposited with PayPal.

If you do not have a PayPal account yet, you can go to the PayPal homepage or simply follow this link: https://www.paypal.com/uk/webapps/mpp/account-selection

For further guidance and information regarding PayPal, please also refer to the PayPal help section: https://www.paypal.com/uk/selfhelp/home

For more information about the Luxplus membership and its termination, please visit our page "SUBSCRIPTION CONDITIONS"

DELIVERY

Orders made on luxplus.co.uk are delivered by Hermes. The expected delivery time is 2-7 business days (after dispatch). For members of Luxplus the shipping price is 1,99 GBP. For Non Members delivery costs 4,95 GBP. Please note that luxplus.co.uk only delivers to the United Kingdom mainland as well as Northern Ireland. Luxplus WE ApS is responsible for purchased products until they have been delivered.

CANCELLATION POLICIES AND RETURN OF PRODUCTS

Luxplus.co.uk offers a cancellation policy of 30 days (the standard, legally endorsed policy is 14 days). This period is valid from the day you receive delivery of your purchased goods.

If you wish to return one or more purchased products let us know via email at [email protected] (we reply within 24 hours on weekdays.)

It is not possible for you to cancel your order by refusing to accept delivery, unless you have given a clear articulation of your decision to cancel by calling us at 0808 164 0908 or via email, [email protected]

In the case of contracts for the supply of sealed goods which are not suitable for returns due to health protection or hygiene reasons, the right to cancel ceases if the goods become unsealed after delivery.

RETURNING PRODUCTS

If you wish to return your order, please do so without undue delay (14 days at the latest after notifying us of your decision to return your purchase). Your are required to cover any expenses related to returned products. It is your responsibility to make sure that any products that are to be returned are securely packed.

THE CONDITIONS OF RETURNED PRODUCTS

Any depreciation in value related to product use that is improper or different from its intended use and function is paid for by the customer. In other words - you can try the product in the same way you would try it in a physical outlet. However, if you damage the product through misuse or carelessness and seek reimbursement, you may end up receiving only a small part or none of the purchase price back if you return it, depending on the commercial value of the product(s) in question and the nature of the given incident.

In the case of beauty products, fragrances and cosmetics, the original packaging can play a significant part in determining the value of the product(s) in question. We therefore encourage you to send items in an undamaged condition.

REFUND OF PURCHASE PRICE

If you cancel your purchase, you are entitled to a full refund of the money you paid us. In case of depreciation related to improper product use or carelessness, the purchase price is subtracted.

If you exercise your cancellation right, we refund all payments received, including any prepaid delivery expenses. However, additional expenses resulting from your own choice of delivery methods that differ from the cheapest standard delivery option that we offer, are not refunded. Payment is made without undue delay and under all circumstances, 14 days at the latest from the date on which we receive notice of your decision to cancel your purchase. Refunds are issued in the same format as the original payment method.

We reserve the right to withhold your refund until we have received the products that are to be returned, unless you can provide proper documentation to this effect.

If you wish to cancel your purchase, send your product (s) to:

Luxplus
5, Station Court
Station Road
NR9 3AY Hethersett
United Kingdom

WHAT DO I NEED TO RETURN?

In order to expedite the return process, please include a copy of your order confirmation in addition to the product(s) that you are returning. If you no longer have your order confirmation, you may also include the email address used when placing the order or the order number itself.

YOUR RIGHT TO COMPLAIN

Luxplus WE ApS offers the standard legal complaints procedure, applicable for 24 months after delivery. This means that you can get your product repaired, exchanged, get your money back or receive a price reduction, depending on the situation in question. Your complaint must be valid, meaning that any faults cannot be the result of incorrect use of the product or destructive behaviour. Note that for products with a limited lifespan, your right to complain is limited accordingly.

HOW QUICKLY SHOULD I FILE A COMPLAINT?

Contact us as soon as you notice a mistake or missing parts on and for a product that has been purchased on luxplus.co.uk. This should happen as soon as possible or within a reasonable time period from the moment you notice that there is something wrong with your product. File your complaint via [email protected], after which we will address the issue in question. Complaints are considered timely if they are filed within two months after product faults have been detected.

DEFECTIVE PRODUCT(S)

In case a product is faulty or missing parts and you wish to file a complaint, send the item in question to:

Luxplus
5, Station Court
Station Road
NR9 3AY Hethersett
United Kingdom

When you return a defective product, you are required to disclose the problem in as detailed of a manner as possible. In order to expedite the process, we also advise you to include additional identifying information such as an order number or an email address. If your complaint is valid, we will refund your delivery expenses, so please remember to obtain a receipt.

Note: We don’t accept packages sent by Cash on Delivery (COD).

COMPLAINTS

If you are not satisfied with your membership or purchase, you are welcome to contact us via email at [email protected] If no solution to your problem can be found, you may also file a complaint with:

The Trading Standards Citizens Advice Consumer Helpline

Telephone: 03454 04 05 06 or 18001 03454 04 05 06

If you live in Northern Ireland, contact Consumerline via 0300 123 6262

CHILDREN AND MINORS

When you register on luxplus.co.uk, you are required to confirm that you are over 18 years of age. If you are under 18, registration and subscription needs to be completed by a parent or a legal guardian. An agreement can be easily revoked by a parent or a legal guardian if it has been made by a minor.

YOUR PERSONAL INFORMATION

When you register on luxplus.co.uk, your name, address, telephone number and email are stored in an electronic customer database that is only accessible to Luxplus employees. These personal details are saved so that we can deliver your orders and in accordance with accounting legislation, which dictates that material used in relation to transactions is to be stored for 5 years after the accounting year which it is valid for. Before your personal information is saved on luxplus.co.uk, we make sure that your consent is given and that you know exactly which information is saved. Customer information is always encrypted.

As an existing customer on luxplus.co.uk, you always have the right to revoke your registration. You also have the right to know which of your personal details we have registered. These rights are part of the data protection act. For more information, contact us at [email protected] Luxplus WE ApS is responsible for the data stored on luxplus.co.uk. Information given to luxplus.co.uk is not forwarded or sold to third parties. Moreover, we do not register any sensitive information. When you sign up for our newsletter, we register your email address. Your email is treated as confidential; we do not give it to anyone else. You can unsubscribe at anytime via the link in the footer of the newsletter.

COOKIES

Luxplus.co.uk uses cookies. We do so with the sole motive of making it easier for you to log in and see relevant products and new offers when you visit luxplus.co.uk. A cookie is a file that contains data about whether you are a new or returning customer, which products you click on and other information about your behaviour on the website. A cookie is stored on your PC, tablet or mobile phone. A cookie cannot identify you as a person. It can only recognise your PC, tablet or mobile phone and ensure you view a customised version of luxplus.co.uk. A cookie is typically stored for 12 months.

You can set your browser settings so that you get a warning when you receive a cookie. You can also delete cookies altogether from your browser. It is possible to delete your cookies via your browser’s settings, should you wish to do so. If you have questions regarding your cookies, feel free to get in touch with us via email at [email protected]

DISCLAIMER

The prices on luxplus.co.uk are current prices, based on the market prices at any given time. Therefore, we reserve the right to changes in prices resulting from force majeure, hereunder work conflicts and missing or delayed delivery from our suppliers.

COMPANY INFORMATION

Luxplus WE ApS
VAT DK 37055964
Teglvaerksgade 37, 1
2100 Copenhagen
Denmark
Year of Establishment: 2013

UK RETURN ADDRESS AND CONTACT DETAILS

Luxplus WE ApS
5, Station Court
Station Road
NR9 3AY Hethersett
United Kingdom
Email: [email protected]

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